ISO 19011:2018

Training ISO 9001/ISO 19011 Internal Audit  
and Strategic Management Review

Training ISO 9001 2015 Elements Auditor Training ISO 9001/ISO 14001 | November 19 et 20, 2019 in Montreal ✓
ISO 9001:2015 Key Elements and Audit ISO 19011:2018

Auditor
Certificate
ISO 9001:2015 /
ISO 19011:2018
The Training ISO 9001/ISO 19011 Elements, Internal Audit and Strategic Management Review demonstrates an effective know how and functional audit methodology in order to manage, implement, audit, certify and improve an ISO 9001 Quality System. The high-level system structure and all ISO 9001:2015 elements are shown and explained. The training includes team and individual learning and enables Quality Managers and Lead Auditors to audit and improve the Quality System. New advanced methods of ISO 19011:2018 standard for audit performance, audit of context, audit of risks and opportunities, supply chain audits, audit sampling, competence evaluation, the measurement of customer satisfaction, and the strategic management review demonstrate how to audit and improve the quality system, increase profits, reduce costs and achieve planned results. Participants receive 16h Auditor Certificate ISO 9001/ISO 19011 and training manual with CDR.
Day 1: 8h30-16h30
Training ISO 9001:2015 Elements
  • Quality System, Principles and Structure
  • ISO 9001:2015 Elements and Quality Tools
  • Audit of Context, Risks and Opportunities
  • Leadership, Customer Focus and Strategy
  • Planning-Risk Actions, Objectives, Changes
  • Support, Resources and Competence
  • Infrastructure, Equipment and Knowledge
  • Operation and Contingency Planning
  • Performance Evaluation
  • Measurement of Customer Satisfaction
  • Strategic Management Review
  • Continual Improvement
  • Quality System Audit in 180 questions
Day 2: 8h30-16h30
Internal Audit ISO 19011:2018
  • Managing an Audit Programme
  • Audit preparation and documents review
  • ISO 19011:2018 Audit Methods and Tools
  • Planning and Conducting Internal Audit
  • Audit of Performance and Effectiveness
  • Risk-Based Audit, Sampling and Confidence
  • Audit of Risks and Opportunities
  • Lead Auditor and Auditor Competence
  • Audit Conclusion and Audit Report
  • Key Performance Indicators
  • 100 Criteria for Non-Quality Cost
  • Strategic Management Review
  • Corrective Actions Effectiveness
New Audit Training Manual
ISO 9001:2015/ISO 19011:2018
  • Quality System, Principles and Structure
  • ISO 9001:2015 Elements and Quality Tools
  • ISO 19011:2018 Audit Programme
  • 180 Audit Questions ISO 9001/ISO 19011
  • 100 Criteria for Non-Quality Cost
  • 30 Lessons Learned from Audit Experience
  • 20 Audit and Measurement Forms on CD-R
  • 18 Audit Methods from ISO 19011:2018
  • Key Performance Indicators (KPI)
  • Measurement of Customer Satisfaction
  • Lead Auditor and Auditor Competence
  • Strategic Management Review
  • Continual Improvement Strategy
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