ISO 19011:2018

Training ISO 9001 2015 Internal Audit
and Strategic Management Review

Training ISO 9001 2015 Elements Audit Training ISO 9001:2015/ISO 19011:2018 | October 30 and 31, 2018 ✓
ISO 9001:2015 Key Elements and Audit ISO 19011:2018

Auditor
Certificate
ISO 9001:2015 /
ISO 19011:2018
The Training ISO 9001:2015 Elements, Internal Audit ISO 19011:2018 and Strategic Management Review demonstrates an effective know how and functional audit methodology in order to manage, implement, audit, succeed and maintain certification. The high-level system structure and all ISO 9001:2015 elements are shown and explained. The training includes excellent learning, technical tools and enables Quality Managers and Lead Auditors to audit, succeed and maintain the ISO 9001:2015 certification. The risk management tools, the new ISO 19011:2018 audit of performance approach, the measurement of customer satisfaction, the performance evaluation, skills and knowledge, and the strategic management review demonstrate how to audit and improve quality system, increase profits, reduce costs and achieve planned results. Each participant receives an ISO 9001:2015/ISO 19011:2018 auditor certificate and training manual with CD-R.
Day 1: 8h30-16h30
Training ISO 9001:2015 Elements
  • Quality Principles, Concepts, Tools
  • ISO 9001:2015 Elements and Structure
  • Quality Management System
  • Context of the Organization
  • Leadership, Customer Focus and Strategy
  • Planning: Actions, Risks, Objectives
  • Support and Resources
  • Competence and Organizational Knowledge
  • Operation
  • Performance Evaluation
  • Measurement of Customer Satisfaction
  • Strategic Management Review
  • Continual Improvement
Day 2: 8h30-16h30
Internal Audit ISO 19011:2018
  • Managing an Audit Programme
  • Audit Preparation Exercises
  • Methods for Conducting an Audit
  • Audit Risk, Confidence and Samples
  • ISO19011:2018 Audit Tools and Techniques
  • Audit of Performance and Effectiveness
  • Audit Report Preparation
  • Lead Auditor and Auditor Competence
  • Determination of Nonconformities
  • Corrective Actions Follow Up
  • 16 Key Performance Indicators
  • 100 Criteria for Non-Quality Cost
  • Strategic Management Review
New Training Manual ISO 9001:2015
Strategic Management Review
  • QMS Context, Elements and Structure
  • ISO 9001:2015 Requirements
  • ISO 9001:2015 Audit Checklist
  • Economic Value Added Approach
  • ISO19011:2018 Audit Tools and Techniques
  • Audit of Performance and Effectiveness
  • 100 Criteria for Non-Quality Cost
  • 20 Audit and Measurement Forms on CD-R
  • 16 Key Performance Indicators
  • Measurement of Customer Satisfaction
  • Grids for Measurement of Performance
  • Strategic Management Review
  • ISO 9001:2015 Continual Improvement
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