Training ISO 9001 2015 Elements, Internal Audit
and Strategic Management Review

Training ISO 9001 2015 Elements Audit Training ISO 9001:2015 | August 29 and 30, 2018 ✓ in French
ISO 9001:2015 Key Elements and Audit ISO 19011:2018


Auditor Certificate
ISO 9001:2015/
ISO 19011:2018
The Training ISO 9001:2015 Elements, Internal Audit ISO 19011:2018 and Strategic Management Review demonstrates an effective know how and a functional methodology in order to manage, audit, upgrade and succeed certification. The new approach, the high-level management structure and all ISO 9001:2015 standard elements are demonstrated. With excellent learning and practical tools, the training prepares Quality Managers and Lead Auditors to succeed certification to ISO 9001:2015 standard. The risk management tools, the new ISO 19011:2018 audit methods, the measurement of customer satisfaction, the performance evaluation, skills and knowledge, and the strategic management review demonstrate how to audit and improve quality system, increase profits, reduce costs and achieve planned results. Each participant receives an ISO 9001:2015/ISO 19011:2018 auditor certificate and a CD-R training manual.
Day 1: 8h30-16h30
Training ISO 9001:2015 Elements
  • Quality Principles, Concepts, Tools
  • ISO 9001:2015 Elements and Structure
  • Quality Management System
  • Context of the Organization
  • Leadership, Customer Focus and Strategy
  • Planning: Actions, Risks, Objectives
  • Support and Resources
  • Competence and Organizational Knowledge
  • Operation
  • Performance Evaluation
  • Measurement of Customer Satisfaction
  • Strategic Management Review
  • Continual Improvement
Day 2: 8h30-16h30
Internal Audit ISO 19011:2018
  • Managing an Audit Programme
  • Audit Preparation Exercises
  • Methods for Performing an Audit
  • Audit Risk, Confidence and Samples
  • Audit of Process Performance
  • Audit Report and Follow Up
  • Lead Auditor and Auditor Competence
  • ISO 19011:2018 Audit Practices and Tools
  • Determination of Nonconformities
  • Corrective Actions Follow Up
  • 16 Key Performance Indicators
  • 100 Criteria for Non-Quality Cost
  • Strategic Management Review
New Training Manual ISO 9001:2015
Strategic Management Review
  • ISO 9001:2015 Elements and Structure
  • ISO 9001:2015 Requirements
  • ISO 9001:2015 Audit Checklist
  • Economic Value Added Approach
  • 100 Criteria for Non-Quality Cost
  • ISO 19011:2018 Audit Practices and Tools
  • 20 Audit and Measurement Forms on CD-R
  • 16 Key Performance Indicators
  • Measurement of Customer Satisfaction
  • Grids for Measurement of Performance
  • Matrix ISO 9001:2015/ISO 9001:2008
  • ISO 9001:2015 Transition and Certification
  • Strategic Management Review
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